Purchases & Billing

Practical help articles for common problems.

Check the order confirmation and sign into the account used at checkout. Allow time for processing and use official purchase support if

Re-enter the code exactly as provided, check for extra spaces, and confirm that it belongs to the correct game. Avoid posting license c

Compare the charge dates and order IDs in your payment statement and purchase history. Contact the official billing channel with transa

Review the current refund eligibility and request process on the official website. Keep the order ID and purchase date available.

Find the subscription or membership section in your official account and follow the cancellation steps shown there. Save the confirmati

Check card expiry, billing address, and bank authorization. Avoid retrying repeatedly if a charge appears pending.